UK Terms & Conditions for Online Flower Delivery Services Stanmore

Stanmore Flower Delivery Terms & Conditions

Introduction

Welcome to Flower Delivery Stanmore. These Terms & Conditions govern your use and relationship with Flower Delivery Stanmore for all online flower order and delivery services. By placing an order through our online platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not accept any part of these Terms & Conditions, you must refrain from using our services. These terms apply to customers located throughout Stanmore and the surrounding areas.

Service Overview

Flower Delivery Stanmore provides customers with a convenient online store to select, purchase, and arrange delivery of fresh flowers and related gifts. Our platform is designed to offer a seamless experience for sending flowers locally within Stanmore and the neighbouring regions, subject to availability and delivery logistics.

Order Process

Placing an Order: To place an order, browse our online catalogue, select your preferred floral arrangements and add them to your cart. You will be prompted to enter relevant details, including your personal information, recipient details, delivery address, preferred delivery date, and personalised message (optional).

Order Confirmation: Upon successful completion of the checkout process, you will receive an order confirmation on screen and by email. The order confirmation acknowledges receipt of your order; however, acceptance of your order and the formation of the contract between Flower Delivery Stanmore and you occurs once your payment has cleared and we send you a further dispatch confirmation via email.

Order Amendments: If you wish to make changes to your order, please notify us as soon as possible. We will endeavour to accommodate your request if the order has not already been processed or dispatched. Amendments may not be possible for same-day or next-day delivery orders.

Availability: All products are subject to availability. In the rare event an item becomes unavailable after you have placed your order, we will contact you promptly to discuss alternative options or offer a suitable replacement of equal or greater value at no extra cost.

Payments

Accepted Payment Methods: Flower Delivery Stanmore accepts all major UK debit and credit cards, as well as other recognised secure online payment methods shown at checkout. You must provide accurate payment details and ensure you have sufficient funds to complete the purchase.

Pricing: All prices listed on our website are in GBP (£) and include VAT where applicable. Delivery charges are clearly displayed at checkout and are calculated based on the delivery location within Stanmore or the surrounding areas. We reserve the right to update pricing at any time. The total price payable is that indicated at the time of ordering and confirmed in your order summary.

Payment Completion: Full payment must be received before your order can be processed for dispatch and delivery. Orders will not be dispatched until payment is cleared. If, for any reason, payment is declined or reversed, Flower Delivery Stanmore reserves the right to cancel your order.

Delivery

Delivery Areas: We deliver throughout Stanmore and surrounding neighbourhoods. For specific delivery boundaries, please refer to service coverage details on our website.

Delivery Timescales: We offer a range of standard, same-day, and next-day delivery options. Delivery dates and times are subject to availability and are not guaranteed, particularly during busy periods such as Valentine’s Day, Mother’s Day, or Christmas.

Delivery Address: It is your responsibility to provide complete and accurate delivery information. Please verify the recipient's address and contact details before completing your order to avoid any delay or failed delivery.

Failed Delivery: In the event the recipient is unavailable at the time of delivery, we may attempt to leave the flowers in a safe place, with a neighbour, or re-attempt delivery where feasible. If the delivery cannot be completed, we will notify you to arrange re-delivery or collection where possible. Additional charges may apply for re-delivery.

Order Cancellations

How to Cancel: Orders may be cancelled by contacting Flower Delivery Stanmore as soon as possible. Please note that cancellations are not always possible, particularly for same-day or next-day orders, or when orders are already prepared or in transit. We will confirm cancellation in writing and process any eligible refunds as outlined below.

Refund Policy: For eligible cancellations made before processing, a full refund will be issued to the original payment method. If flowers have already been dispatched or prepared, cancellations are not normally permitted, and refunds may not be available unless there are exceptional circumstances or a service error.

Right to Cancel (Consumer Contracts Regulations 2013): As flowers are perishable goods, the statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once your order has been processed and prepared.

Returns & Complaints

Returns: Due to the perishable nature of flowers, we are unable to accept returns unless the goods are faulty, damaged, or not as described. If you are dissatisfied with the quality or condition of your order, please contact us within 24 hours of delivery, providing photographic evidence where possible. We are committed to investigating and, where appropriate, offering a replacement or refund.

Complaints: We aim to resolve all complaints in a fair and timely manner. Please contact us with full details of the issue, and we will respond as soon as possible with a proposed resolution. Your statutory rights as a consumer are not affected.

Customer Responsibilities

You are responsible for ensuring accurate order details and delivery information. Please ensure that the recipient is available on the intended delivery date or that suitable arrangements are made for receipt. Any changes must be communicated promptly. We cannot accept liability for loss or damage resulting from incorrect details provided at the time of ordering.

Flower Substitution Policy

Occasionally, we may need to substitute flowers or foliage due to seasonal availability or unexpected supply issues. We strive to maintain the style, value, and colour scheme of your chosen arrangement by selecting suitable alternatives of equal or greater value. Any significant substitutions will be communicated to you in advance, where time permits.

Liability

General: Flower Delivery Stanmore shall not be liable for any indirect, special, or consequential loss or damage howsoever arising. Our total liability in connection with any order or contract shall be limited to the total price paid for the products and delivery.

Events Outside Our Control: We are not responsible for failures or delays resulting from events outside our reasonable control, including but not limited to adverse weather conditions, traffic disruptions, supply chain issues, security alerts, strikes, or government regulations. In such cases, we will endeavour to notify you and arrange for delivery as soon as circumstances allow.

Perishable Goods: Flower arrangements are perishable and should be handled and cared for as instructed. We cannot accept liability for deterioration of products due to improper handling, incorrect storage, or prolonged absence of the recipient.

Intellectual Property

All content, images, logos, and descriptive text on the Flower Delivery Stanmore website are the property of Flower Delivery Stanmore or used under appropriate licence. You may not copy, reproduce, or use any content without prior written consent.

Privacy & Data Protection

Personal data provided during the ordering process is processed in accordance with applicable UK data protection legislation. We are committed to protecting your privacy and will not share your details with third parties other than those directly involved in the fulfilment of your order. For more information, please refer to our Privacy Policy available on our website.

Amendments to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on our website and, where appropriate, communicated to customers in advance. Continued use of our services following any updates will constitute acceptance of the revised terms.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms, the contract between you and Flower Delivery Stanmore, or the provision of services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, your order, or any aspect of our service, please contact us using the contact form or details provided on our website.

These Terms & Conditions apply to all customers throughout Stanmore and the surrounding areas. Please ensure you have read and understood them before placing your order.