Returns, Refunds & Complaints Policy for Flower Delivery Stanmore
Our Fresh Flowers Guarantee
At Flower Delivery Stanmore, we take pride in providing the freshest flowers to households and businesses in Stanmore and nearby areas. As your trusted local florist, we are dedicated to delivering high-quality bouquets and arrangements with every order. If you receive flowers that do not meet your expectations for freshness or quality, we are here to help.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers are damaged or wilted upon arrival, please notify us within 24 hours of receiving your delivery. We kindly ask that you provide a description and photographic evidence of the damaged flowers so we can assess the issue promptly. This allows us to maintain our commitment to delivering only the best-quality blooms in Stanmore.
Freshness Window
We guarantee that our flowers arrive fresh and in great condition. With proper care, your flowers should remain vibrant for at least 5 days from delivery. Care instructions are provided with every bouquet to help you enjoy your blooms for as long as possible. If your flowers do not stay fresh within this timeframe, please contact us so we can resolve the matter for you.
Refund and Replacement Options
If your order arrives damaged, fails to meet our freshness guarantee, or is not as described, you have two options:
- Replacement: We will arrange for a replacement bouquet with similar flowers and value to be delivered at the earliest convenience, free of charge.
- Refund: Where appropriate, we offer a full or partial refund to your original payment method, based on the issue encountered. We will discuss the available resolution with you to ensure your satisfaction.
Complaints Process
At Flower Delivery Stanmore, we value your feedback and strive to address all concerns quickly and professionally. If you have a complaint regarding your flowers or our service, please contact our customer care team with specific details about your order. Our team will review your complaint and respond within two business days to offer a suitable solution. We believe in continuous improvement and appreciate your input as our valued Stanmore customer.
Trusted Local Service
We have proudly delivered fresh flowers to residents and businesses across Stanmore for many years, building a reputation as a reliable and trusted local florist. Our commitment to customer satisfaction and quality craftsmanship is at the heart of everything we do. Should you have any queries or require assistance with your order, please do not hesitate to reach out to our friendly team. Your trust means everything to us, and we look forward to brightening your day with beautiful, fresh blooms.
