Privacy Policy for Flower Delivery Stanmore Orders

Introduction

This Privacy Policy sets out how Flower Delivery Stanmore collects, uses, retains, and safeguards personal information of all customers placing orders for flower delivery in Stanmore and surrounding districts. We are committed to protecting your data and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Scope of this Policy

This policy applies to all individuals who place orders with Flower Delivery Stanmore for products and services in Stanmore and its surrounding districts. By using our services, you consent to the collection, processing, and storage of your personal data as described in this policy.

What Data We Collect

We collect the following categories of personal data from our customers:

  • Identity Information: Name, surname, and where applicable, company name.
  • Contact Information: Delivery address, billing address, telephone number, and, where provided, email address.
  • Order Details: Products ordered, special instructions, gift messages, and order history.
  • Payment Information: Details necessary to process payments (such as payment card details or payment transaction references). Note that we do not retain full payment card details after your order is processed.
  • Technical Data: Internet Protocol (IP) address, browser type, and usage information when you interact with our online platforms.
  • Correspondence: Records of your communications with us via online forms, telephone, or in writing.

Lawful Basis for Processing

Under the GDPR, we process your personal data only where we have a lawful basis to do so. The primary lawful bases for processing customer data at Flower Delivery Stanmore are:

  • Contractual necessity: To process and fulfil your flower delivery order, manage payments, and communicate order status.
  • Legitimate interests: For business operations, such as improving our services, handling customer queries, and ensuring the security of our systems.
  • Legal obligation: To comply with financial, tax, or other legal requirements.
  • Consent: Where you provide explicit consent, for example, to receive marketing communications. You always have the right to withdraw your consent.

How We Use Your Data

Your data is used for the following purposes:

  • To process and deliver your order, confirm delivery details, and personalise your flower selection as per your request.
  • To communicate with you regarding your order and respond to your enquiries.
  • To manage payments, refunds, and resolve any issues with your purchases.
  • To improve our products, services, and customer experience by analysing usage patterns and feedback.
  • To comply with legal obligations, such as record-keeping and regulatory reporting.

Retention of Personal Data

We retain your personal data only as long as necessary for the purposes for which it was collected, including fulfillment of your order, customer support, legal obligations, and resolving disputes. Generally, customer order details and related information are kept for up to seven years in line with accounting and tax regulations. After this period, your data is securely deleted or anonymised unless further retention is required by law.

Data Processors and Third Parties

To provide efficient services, Flower Delivery Stanmore may share relevant personal data with trusted data processors. These processors act on our instructions and only process your data for agreed purposes. Examples of such processors include:

  • Payment service providers: to process payments securely.
  • Delivery partners: to fulfil delivery of your flowers and gifts within the Stanmore area and nearby districts.
  • IT service providers: to manage our website, communication systems, and data storage needs.

All data processors are required to implement suitable security measures and comply with applicable data protection laws. We do not share your personal information with third parties for their own marketing purposes.

International Transfers

Your personal data is stored and processed within the UK or European Economic Area (EEA). If, in the exceptional case, your data needs to be transferred outside of these regions, we ensure appropriate safeguards are in place as required by GDPR, such as standard contractual clauses or equivalent protection measures.

Your Data Protection Rights

Under the GDPR, you have various rights regarding your personal data. These include:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You can request correction of any inaccurate or incomplete data.
  • Right to erasure: You can ask us to delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
  • Right to restrict processing: You may request us to suspend the processing of your personal data.
  • Right to data portability: You may request to receive your data in a portable format.
  • Right to object: You may object to our processing of your data based on our legitimate interests.
  • Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw it at any time.

If you wish to exercise any of these rights, or have questions about this policy or how your personal data is handled, please contact us using the details provided on our website. We will respond promptly and within the timeframe required by law.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our systems are regularly reviewed to maintain data security and comply with legal standards.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in the law or our practices. Any updates will be posted on our website, and significant changes will be communicated to customers where appropriate.

Contact Information

If you have any questions or concerns about how we use your personal data, or if you wish to make a complaint, please reach out to us using the contact details provided on our website. We take your privacy seriously and aim to address your requests in a timely and transparent manner.